🔗 Share this article ‘Social Listening’: The Consumer Goods Giant Looks to Exploit Vaseline’s Social Media Breakthrough. First identified more than 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline could hardly be considered an clear candidate for digital platform algorithms. Nonetheless, its ascent as a TikTok talking point has thrust it into the lead of an marketing transformation, where major corporations are spending big on content creators and reducing expenditure on marketing items in legacy broadcasters. A Journey from Drilling to Digital The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers using on their skin with a byproduct of the drilling process. Currently, a wave of user-generated videos have documented the product’s widespread use in “practical tricks”. Promoted as a remedy for cleaning shoes or making fragrance last longer, as well as a fix for noisy doorways. Its use has even extended to combat the nuisance of crisp flavouring sticking to fingers. Leveraging the Buzz Noticing its viral resurgence, marketers at Unilever amplified the hacks by asking their own scientists to test them and providing creators with the outcome data. Claims that Vaseline reduced the sensation of spicy food on lips were confirmed. Similarly supported were ideas it could lengthen scent duration and restore leather handbags. Proposals that it might bleach teeth or extend lashes were disproven. A Plan Built on ‘Social Listening’ Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has led decision-makers to dramatically increase investment in content creators. This monitoring of online platforms to shape commercial tactics has been labeled “social listening”. Fernando Fernández, newly named, has stated the intention is to spend half of its colossal advertising budget on social media content. Evolving With Audience Behavior Selina Sykes, who is heading the digital initiative, said the company was just evolving with contemporary approaches of connecting with customers. She said interacting online “without spoiling the atmosphere” was essential. “How can companies join discussions credibly? This remains our core objective as brands, since the era of community gossip and sharing usage tips. “We are witnessing a departure from a broadcast model, where we would just transmit messages … Now it’s many conversations, various groups. Changes in digital feeds means that these communities feel niche, however, they are large. “Having your brand advocated by consumers, mentioned by individuals, this builds credibility and connection. Creators are critical to that. We are expanding this endorsement system.” A Revolutionary Change in Media The strategy reflects seismic changes happening in audience habits, with the youth demographic devoting greater hours to social media platforms than legacy broadcast and print media. The shift is reflected in declines in TV and print advertising. Across Britain, ad revenues for leading TV channels have dropped substantially in real terms since 2019. Influencer Marketing Expansion It also reflects a media convergence as brands effectively act as media producers, collaborating with numerous influencers to boost their products. An industry expert from a leading agency said: “Clearly, there is a migration of viewers out of certain traditional media outlets and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines. “Numerous corporations inform us consumers have more faith in suggestions from the personalities they subscribe to compared to commercial messages. That’s a consistent trend.” He noted companies can reduce costs by focusing on influencers over large-scale legacy ad buys, which also enables easier content adjustment to test effectiveness. Such methods are increasing. Advertising spending on influencer marketing is rising at quadruple the rate than total media spending. Stateside, it has more than doubled since 2021 and is projected to reach tens of billions in 2025. The Enduring Power of Broadcast Even with this transformation, experts said they believed broadcast ads retained significant importance to play, as broadcasters retained the power to shape the national conversation. She added: “One of the highest return-on-investment media opportunities is still the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … I think there’s 100% a place for them.”